Policies

Make massage appointment with Clare Ellen Mann, LMT

Or call/text (540) 382-1820 to schedule your treatment session. 
Sorry, no walk-ins accepted due to privacy issues.

Rescheduling: If you must change your appointment, I ask that you notify me at least 12 hours in advance. Appointments canceled with less than 12 hours of notice may be subject to a $25 missed-appointment fee. However, please contact me immediately if you awaken with a fever, vomiting, sneezing, coughing or upset stomach and we will reschedule your session with no penalty.

First-time clients: To book online, you are required to prepay a one-time $25 appointment deposit, which will be deducted from the payment for your first session. Along with the confirmation of your first appointment, you will be invited to complete an secure online health history which is maintained by MassageBook, the "HIPAA compliant" software that I use. If you would prefer not to record this information electronically, please complete and submit only the information that you are comfortable with and we will complete a basic health history on paper when you arrive for your session.

Appointment time: Please plan to arrive just before your appointment start time, and allow at least 15 minutes after the end time of your session for closing & dressing. I recommend that we handle payment prior to your treatment in order to prolong your "happy massage buzz" following the session!

Payments: I accept all major credit cards via Square, including FSA and HSA. If you would like to pay cash, please bring the exact amount since I do not keep change on hand. You are also invited to pay securely online through my website.

Hygiene: I was trained to sanitize to dental-office standards, and this awareness carries over to my massage practice. For your protection, the treatment table and pads are shielded by a water-proof cover, topped by fresh linens prior to EACH client. The face cradle is thoroughly cleaned prior to covering. Pillows and heated rolls are protected by covers, washed after EACH use. All linens and towels are laundered in unscented detergent and dried in a hot dryer with no softeners. The 100% cotton sheets are white to facilitate periodic bleaching for hygiene. The restroom and treatment area are cleaned daily and freshened prior to EACH client.

 

 

My general availability (please contact me for additional options):

DayAvailability
Sunday Not Available
Monday 2:00PM - 5:00PM
Tuesday 2:00PM - 5:00PM
Wednesday 2:00PM - 7:00PM
Thursday Not Available
Friday 9:00AM - 5:00PM
Saturday 9:30AM - 4:30PM