Clare Ellen Mann
Licensed Massage Therapist, VA Board of Nursing

FAQs

Make massage appointment with Clare Ellen Mann, LMT

 

 

Common Questions

How do I make an appointment? Please click "BookNow" above or call/text (540) 382-1820. Sorry, no walk-ins accepted due to privacy issues, however please text me to inquire about available last-minute appointments.

Are there special instructions for new clients? New clients are required to pay in advance (first appointment only).

How can I reschedule? If you must change your appointment, I ask that you notify me at least 12 hours in advance. Appointments canceled with less than 12 hours of notice may be subject to a $25 missed-appointment fee. However, please let me know immediately if you awaken with a fever, vomiting, sneezing, coughing or upset stomach and we will reschedule your session with no penalty.

What size is the massage table? My massage table is 31" wide x 72" long. I understand that this may be limiting for some body types, however, my stature prevents me from increasing the dimensions of the table.

How sanitary are your linens and equipment?  Your safety comes first with me. I was trained to sanitize to dental-office standards and this awareness carries over to my massage practice. My protocol has been upgraded even further due to COVID - please click the Health & Safety tab for details!

How careful are you with my records? As an allied healthcare professional, I am required to keep your healthcare information confidential. Along with the confirmation of your first appointment, you will be invited to complete an secure online health history which is maintained by MassageBook, the "HIPAA compliant" software that I use. If you would prefer not to record this information electronically, please complete and submit only the information that you are comfortable with and we will complete a basic health history on paper when you arrive for your session.

How much time will my appointment take? Please plan to arrive just before your appointment start time, and allow at least 15 minutes after the end time of your session for closing & dressing.

How should I pay? I accept all major credit cards via Square, including FSA and HSA. If you would like to pay cash, please bring the exact amount since I do not keep change on hand. You are also invited to pay securely online through my website. Whatever you prefer, I recommend that we handle payment prior to your treatment in order to prolong your "happy massage buzz" following the session!

Is it true that you don't accept tips? Yes. As a healthcare professional, it doesn't feel appropriate. However, If you'd like to, I would be grateful for a *Google review* which will enable others to find my services.

 

What is your general availability? Please see below and contact me for additional options:

DayAvailability
Sunday Not Available
Monday Not Available
Tuesday By Appointment Only
Wednesday By Appointment Only
Thursday 9:30AM - 5:00PM
Friday 9:30AM - 5:00PM
Saturday 9:30AM - 4:00PM